FROM WHERE ARE YOUR PRODUCTS SHIPPED?    

 

  • Orders to be delivered to North America, Canada, and South America are shipped from our warehouse in The United States.
  • Orders to be delivered to Europe, Asia, Oceania, Middle East, and Africa are shipped from our warehouse in Asia.

 

 

SOLD OUT

 

  • While we endeavor to make stock available to all of our customers, we are currently experiencing high demand. If the item you are interested in is out of stock, please email us hey@vespernyc.com regarding our next online shop restock. We do not accept pre-orders or waiting lists at this time, however we would be happy to direct you to one of our retail partners who may have the item in stock, or waiting list available. Please reference our stockists page for a current list of our retail partners.

 

 

 

PAYMENT

 

  • All payments made on www.vespernyc.com are secure. All transactions are in U.S dollars. We accept paypal, visa and mastercard.  We do not accept orders via telephone at this time. 

 

 

 

PRODUCT CARE

 

  • For specific product care inquiries, please email us at hey@vespernyc.com for a general overview. On how to care for vesper products, please visit our care page.

 

 

 

REGISTRATION

 

  • Registering on Vesper allows you to check on the status of your order, as well as faster check out for future orders. You can register in the upper right corner of every page. Once you are a registered user, simply sign in to access your account.

 

 

 

RETURN POLICY 

 

  • At this time all sales are final. We are constantly endeavoring to improve our service and available stock, but at this time, due to the finality of your purchase, we strongly encourage you to email us at vespernyc.com with any prior questions or concerns.

 

 

 

 CART

 

  • Products on www.vespernyc.com are sold on a first come, first served basis. While you are in the process of checking out, you may receive a “sold out” notification in the event another customer has completed the purchase of the last available item. 
  • Your item is not reserved once you add to cart. Once you begin the checkout process, the item will be reserved for 5 minutes to allow you to complete your purchase.